So every call to them has been made by me.
She doesn’t have the kind of phone service that allowes her to call America. They don’t allow anyone to talk to customer service except the passenger. I can’t imagine delta losing luggage of an American and having them drive to the airport and paying a fee to retrieve luggage that they lost. She has no job because of the virus and even if she works she makes less than $300 a month. She took a taxi out there at her expense and had to pay a fee to get the luggage. Finally after writing to the president of Delta, they sent one piece of luggage to the Cairo airport. She had to get on the flight.įor the last year I’ve tried to get her 2 pieces of luggage sent to her. When she got to the airport the luggage hadn’t arrived. The next day she got up early to go to Dulles to catch the flight to Cairo, breakfast wasn’t being served yet. Their restaurant was closed because it was after 11pm. She still hadn’t eaten all day, but there was nothing open at the airport and there was no food on the second flight. Delta said they would get it to her for her early flight to Cairo.
When she got to Reagon Airport, her luggage didn’t arrive. There was no food on the plane and there was nothing open in the airport. Delta told her they were taking care of it. She went to get her luggage to take to her flight to DC. So the Egyptian embassy arranged a flight to Kennedy in NYC. She couldn’t return on her return ticket because the Egyptian airport closed from Covid-19. A friend of mine from Egypt came to visit me last April. The Association of Flight Attendants (AFA-CWA) has long argued that all infants should be secured in an approved restraint system but that safety measure has been rejected by the FAA because the need to buy a seperate seat would price some familes out of air travel.Īll airlines make mistakes. That did not happen in this case and we apologize.” “Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. The Schear’s stayed in a hotel overnight and then managed to get on another flight home the following day.ĭelta released a statement addressing the incident, saying: “We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation.” “At this point, you guys are on your own,” one staffer told the family. Instead of being secured in a car seat, Delta wanted the Schear’s to hold their baby in their arms as is permitted under Federal Aviation Administration (FAA) rules.īrain Schear eventually offered to hold his child in his lap for the duration of the flight but Delta insisted the family deplane so they could fill their seats with other customers. The seat was originally bought for their 18-year-old child who travelled on an earlier flight.ĭelta had apparently oversold the Apflight and wanted to reassign the seat to another customer. In a now-deleted eight-minute-long video taken by Brian Schear’s wife on her cellphone which had been uploaded to YouTube, Delta Air Lines flight attendants are seen arguing with the family over whether the child can fly in its own car seat that had been strapped to a passenger seat. Brian Schear was told that he and his wife faced being thrown into jail, while their child would be placed into foster care if they didn’t give up the seat on an overbooked flight from Maui to California. Delta Air Lines has apologized to a family who were booted from a flight because they wanted to secure their young child in an airplane seat that they had paid for.
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